Returns & Refund Policy

At Claire Glow, we want you to love your purchase. If you are not fully satisfied, we’re here to help.

Returns

Due to the nature of our skincare and body care products, we do not accept returns on opened or used items for hygiene and safety reasons.

We only accept returns if:

• The item received is damaged, defective, or incorrect
• The item is unused and in its original packaging
• You contact us within 7 days of receiving your order

To request a return, please email us at [your email address] with:

• Your order number
• Photos of the item(s)
• A brief explanation of the issue

Once your return request is approved, we will provide instructions for the return process.

Refunds

Refunds are only issued for:

• Damaged or defective products
• Incorrect items sent
• Orders canceled before shipment

Once your return is received and inspected, we will notify you of the status of your refund. Approved refunds will be processed back to your original payment method within 5–10 business days.

Non-Refundable Items

The following items are non-refundable:

• Opened or used products
• Sale or promotional items
• Gift cards
• Products damaged due to misuse or improper storage

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us within 7 days of delivery.

Order Cancellations

Orders may be canceled within 12 hours of being placed. Once an order has been processed or shipped, it can no longer be canceled.

Shipping Costs

Customers are responsible for return shipping costs unless the return is due to an error on our side. Shipping fees are non-refundable.

Contact Us

If you have any questions regarding our Returns & Refund Policy, please contact us at:

Email: sales@claireglow.com

WhatsApp 066 209 5500
Business Hours: Monday – Friday, 9am – 5pm